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Legal Terms That Protect Your Account

When you open an erek2 tikus account, your data, your payments through DANA, OVO, GoPay and QRIS, and your withdrawal requests are handled under clear legal terms.

Account SecurityData RetentionPayment VerificationWithdrawal Rights
erek2 tikus Legal Terms That Protect Your Account
CONTACT & ESCALATION

How to Reach Our Legal Team

Email Support Write to our compliance team at support@erek2tikus.
Account Settings Log into your erek2 tikus account and navigate to Settings > Privacy to view…
Live Chat Our support agents on the lobby live chat can direct legal questions to the…
SECURITY & TRANSPARENCY

How We Keep Your Account Safe

Login Encryption

Your password and session token are encrypted using TLS 1.2 or higher. We never store your password in plain text.

Payment Verification

Before any withdrawal, we verify your identity by matching your DANA, OVO, GoPay or QRIS account name with your erek2…

Data Retention

We keep your account history for seven years from the date of your last activity to meet payment and tax…

Cookie & Tracking Policy

We use session cookies to maintain your login and preference cookies to remember your table or slot choice.

Third-Party Access

Your data is shared only with payment processors (for DANA, OVO, GoPay and QRIS transfers) and anti-fraud partners to protect…

Account Closure

You can request permanent account closure from Settings > Account.

Legal Questions Answered

We retain all your account records, deposit and withdrawal history for seven years after your last transaction. This complies with anti-money-laundering and payment regulations in Indonesia. After that period, records are archived securely and not accessible to your account.

Yes. Go to Settings > Privacy > Request Data Export. We will compile your registration details, transaction history, and login records and send them to your registered email within thirty days. No fee applies.

Your payment method information is encrypted and retained in our archive for seven years to satisfy payment audits. It is never shared with third parties or used for any purpose after your account is closed.

Never. Your password is hashed and encrypted the moment you create it. Even our support team cannot see it. If you forget your password, we send you a secure reset link by email to verify your identity.

No. We do not sell, rent or share your personal data with third parties for marketing. Your information is used only to operate your account, process payments through DANA, OVO, GoPay and QRIS, and prevent fraud.

Session cookies (required to stay logged in) cannot be disabled, but you can turn off preference and analytics cookies in your browser settings. You will remain able to access your account and make withdrawals.

Account closure requests are processed within seven working days. You can initiate closure from Settings > Account. A confirmation email will be sent to verify the request. Historical records remain archived for compliance; you will not be contacted or charged after closure.