Reference

Terms & Conditions that protect your play

When you open an account with us, these terms set out how erek2 tikus operates, how your deposits and withdrawals flow through DANA, OVO, GoPay and QRIS, and…

Deposit & withdrawal rulesAccount verification stepsDispute resolution paths
erek2 tikus Terms & Conditions that protect your play
GET HELP NOW

Contact us about your account or terms

Your questions about these terms — whether about deposit holds, withdrawal verification timelines, or account suspension — reach us through live chat, email or phone.

Live Chat Available 09:00–23:00 WIB daily. Open the chat widget from your account dashboard or the…
Email Support Send questions to [email protected] and expect a reply within 12 hours on weekdays.
Phone Support Call +62 21 XXXX XXXX (Monday–Friday, 10:00–18:00 WIB) to speak directly with an account…
SECURITY & DATA

How we protect your information and your account

erek2 tikus encrypts all deposits, withdrawals and identity records using bank-grade TLS 1.3 so your DANA, OVO, GoPay or QRIS transaction never travels in plain sight.

Encryption & Network

All login, deposit and withdrawal traffic runs on TLS 1.3.

Identity Verification

Before your first cash-out, we match your name, date of birth and national ID against government records.

Session & Cookies

We use session cookies to keep you logged in. You can clear them anytime in your browser settings.

Data Retention

We keep transaction logs, chat history and device records for five years to prevent fraud, settle disputes and meet local…

Account Access Requests

Email [email protected] with your account ID to request a copy of all data we hold. Expect delivery within 30 days.

Dispute & Appeals

If you disagree with a transaction, withdrawal rejection or account closure, open a ticket via live chat or email.

Frequently asked questions about our terms

Below are the questions we hear most often about account rules, payment flows, data handling and your rights.

Go to the login page and tap 'Forgot Password' to reset via your registered email or phone. If you suspect unauthorized access, contact live chat or call support immediately so we can lock the account. We will review recent activity and freeze any suspicious transactions pending investigation.

Deposits usually appear within 30 seconds to 2 minutes after you confirm the payment in your app. If it does not show after 10 minutes, check your payment app to confirm the transaction went through, then email support with your reference number so we can trace it.

We verify your name, phone number and government ID on your first withdrawal. This takes 2–6 hours. After that, future withdrawals to the same DANA, OVO, GoPay or QRIS account clear within 1–3 hours on business days, usually faster. We may re-verify if your account activity looks unusual.

Yes. Email [email protected] with your account ID and we will send a full copy of your records within 30 days. For disputes, open a ticket in live chat or email with the date, game and amount. We investigate within 7 business days and explain the outcome in writing.

If we suspend your account for policy breach, you have 48 hours to appeal via email with your account ID and an explanation. We review and respond within 5 business days. If upheld, any funds in your wallet are returned to your registered payment method within 7–10 business days.

Your data is encrypted and stored on secure servers accessible only to erek2 tikus staff involved in account support, fraud prevention and legal compliance. We never sell or share your details with third parties except as required by law. We delete records five years after your last activity unless a dispute or investigation is ongoing.

You have the right to request a formal review of any account decision, transaction or closure, and to appeal where local law permits. Open a dispute ticket in live chat or email support with full details. We investigate independently and provide a written decision. If you remain unsatisfied, escalation paths depend on local law.